1. Introduction

Welcome to Torres Welding & Ornamental LLC DBA Torres Metals (“Company,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, or use our services, including Application-to-Person (A2P) messaging such as SMS/text communications.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name
Phone number
Email address
Address
Any information you voluntarily submit through forms, chat, or communication with us

Communication Information

Records of SMS/text messages, phone calls, emails, and other communications with us

Technical & Usage Information

IP address
Browser type
Device information
Pages visited, time spent on the site, and referring URLs

Cookies & Tracking Technologies

See Section 7 for details.

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery: Provide, schedule, and manage services
Customer Support: Respond to inquiries and requests
SMS & A2P Communications: Send appointment updates, reminders, and notifications
Marketing: Send offers or promotions you opted into
Website Optimization: Improve site performance and user experience
Legal Compliance: Meet legal requirements and protect our business

4. SMS/Text Message Consent & Use

By submitting your phone number through our website, forms, or other communication channels, you consent to receive SMS/text messages from Torres Welding & Ornamental LLC DBA Torres Metals, which may include:

Appointment confirmations and reminders
Service updates and follow-ups
Promotional or marketing messages (if opted in)

Consent is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

You can opt out at any time by replying STOP or contacting us directly.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

5. How We Share Your Information

We only share your information in limited situations:

Service Providers: Vendors that help operate our business (SMS platforms, hosting, payments)
Legal Requirements: When required by law or legal process
Business Transfers: In case of merger, acquisition, or asset sale

We do NOT sell, rent, or share your personal information with third parties for marketing.

Your SMS consent is used only by Torres Welding & Ornamental LLC DBA Torres Metals.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, but we take protection seriously.

7. Cookies & Tracking Technologies

We use cookies to:

Improve website functionality
Analyze traffic and behavior
Improve marketing performance

Cookies may come from us or third-party tools (analytics, ads). You can disable cookies in your browser, but it may affect how the site works.

8. Your Privacy Choices

You have the right to:

Opt Out: Unsubscribe from emails or SMS anytime
Access or Correct: Request access or updates to your information
Delete: Request deletion (subject to legal requirements)

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this policy at any time. Updates will be posted with a new effective date. Continued use of our services means you accept those changes.

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